A Pandemic Pivot
Defined as an unexpected but rewarding career change
Defined as an unexpected but rewarding career change
After losing my job at an award-winning restaurant in Brooklyn, I began the ultimate career change into digital design by starting my own business building brands and websites for small business owners.
I shifted from Visual Design to Product Design in 2022, aspiring to solve larger design problems that consider product strategy, user needs, and business goals.
I'm currently at M&T Bank where I support the Commercial Bank in problem discovery, user research, and end-to-end service design, as well as design thinking education to business partners.
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The Journey to Design
Educated by the schools of Youtube, online courses, blog posts and lots of trial and error.
My Experience
Sr. Service Designer @ M&T Bank, Commercial Lending
Solo designer for Customer Servicing Strategy on the Loan Servicing Modernization project, an ambitious 3-year initiative aimed at improving the internal and external Commercial Loan experience
2025 — Present
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Product Designer @ M&T Bank, Commercial Treasury Management
Product strategy, conceptual designs, and user research for Product Discovery Work
User research, UI design, and service design for Commercial Treasury Products
2023 — 2025
Brand & Web Designer @ Self-Employed
Self-taught solo designer leading brand and web design for expanding small business owners
2020 — 2023
Server @ NYC Hospitality Industry
IRL experience design for customers and stakeholder management with front and back-of-house restaurant staff across high-end NYC restaurants
2016 — 2020
Always Learning, Always Growing
Whether virtual or in-person, I value design events and courses to learn from others, especially skillsets I am using less in my current role.
- Learning to prototype with Cursor AI from "Design is a Party" e-course and experimental projects
- A design conference in Tokyo, Japan to learn from global designers and see how design takes shape amongst the Japanese culture.
What's next?
Kind Words
Liz is unafraid of new challenges and follows through with quality. She demonstrates resourcefulness by addressing questions that arise and competency by applying Product Partner’s answers to deliverables. I am honored to work with such an incredibly dedicated contributor on the team.
Senior Product Designer
Liz plugs in wherever she’s needed or asked, grasps the objective quickly, and delivers value. She is an 'energy giver.'
Business Program Lead
Liz provides solid design recommendations and excels at leading collaborative sessions with multiple internal groups to understand product requirements and user needs.
Product Manager
The artifacts Liz created for the initiative’s current and future state have been understood and championed by our main sponsor, which is a huge win. Liz’s ability to deliver a design that communicates and is memorable, even in the face of complexity, goes far.
Design Manager